Privacy Policy for Professional Home Services

At Professional Home Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We collect various types of personal and usage information, including but not limited to:

Personal Data: Name, email address, phone number, mailing address, and other contact details.

Payment Information: Credit card or payment details when you purchase our services.

Location Data: Information related to your geographic location when you use our website or services.

Usage Data: Information about how you interact with our website, including IP addresses, browser type, and cookie data.

2. How We Collect Information

We collect information in the following ways:

Direct Interactions: Through phone calls, emails, or in-person when you request services or information from us.

Website Forms: When you submit your details via contact forms, request quotes, or schedule appointments on our website.

Cookies and Tracking Technologies: To analyze website traffic and enhance your experience, we use cookies and similar technologies (e.g., Google Analytics and Facebook Pixel).

Third-Party Services: We may receive information from third parties such as advertising platforms (e.g., Google, Facebook) to help deliver targeted ads and services.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To process your requests, schedule services, and manage customer support.

Payment Processing: To securely process payments for services provided.

Marketing and Advertising: To provide personalized marketing and advertising through platforms like Facebook and Google.

Legal Compliance: To comply with legal requirements or respond to legal processes.

4. Sharing of Information

We do not sell your personal information. However, we may share your information with:

Third-Party Service Providers: Including payment processors, cloud hosting services, and marketing platforms like Google and Facebook.

Legal Authorities: If required by law or to protect our legal rights.

Business Partners and Affiliates: In cases where sharing is necessary to provide services or improve business operations.

5. Data Security

We implement a range of security measures to protect your personal information, including:

Encryption: We use encryption technologies to protect sensitive information such as payment data.

Secure Payment Systems: Payments are processed through trusted and secure third-party services.

Data Access Restrictions: Only authorized personnel have access to personal data for legitimate business purposes.

6. Cookies and Tracking

Our website uses cookies to improve user experience and analyze traffic. You can control cookie settings through your browser. By using our website, you consent to the use of cookies in accordance with this Privacy Policy.

7. Your Data Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal data.

Request correction or deletion of your personal data.

Opt-out of marketing communications.

Control the use of cookies via your browser settings.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Please review this page regularly for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Professional Home Services

Richmond, VA

Phone: (804) 216-5924

Email: [email protected]

Effective Date: 1/1/2024

Terms of Service for Professional Home Services

Welcome to Professional Home Services. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before using our website or engaging our services.

1. Acceptance of Terms

By using our website or services, you agree to these Terms of Service, which form a legally binding agreement between you and Professional Home Services. If you do not agree to these terms, you must stop using our services and website immediately.

2. Services Provided

Professional Home Services offers a range of home improvement and maintenance services, including but not limited to roofing, cleaning, and repair services. We strive to deliver our services as described, but we reserve the right to modify or discontinue any service at any time without prior notice.

3. Use of the Website

You agree to use the website only for lawful purposes and in accordance with these terms. You must not:

Use the website in any way that violates any applicable federal, state, local, or international law or regulation.

Attempt to gain unauthorized access to any part of the website, other accounts, computer systems, or networks connected to the website.

Use any automated means, such as bots, to access the website without our express permission.

4. Service Estimates and Contracts

All estimates provided by Professional Home Services are based on the information available at the time of the estimate. Final pricing will be confirmed after an on-site evaluation or detailed consultation.

Estimates: The estimate provided is an approximation of the final cost. Any changes or additional work not covered in the initial estimate will result in additional charges.

Service Contracts: Once a contract is signed, the terms and scope of work are binding. Changes to the scope of work may be subject to additional charges and time extensions.

5. Payment Terms

Deposit: A deposit may be required to secure services, depending on the size and scope of the project. This deposit is non-refundable.

Payment Due Dates: Payments for services rendered are due as per the terms agreed in the service contract. Late payments may incur penalties or interest charges.

Methods of Payment: We accept payments via credit card, bank transfer, or other methods outlined in the contract.

6. Cancellations and Refunds

Cancellations: If you wish to cancel a service, please notify us in writing. Cancellations made after work has commenced may incur a cancellation fee.

Refunds: Refunds for canceled services will be provided only if no work has started and the cancellation falls within the allowable timeframe. Deposits are non-refundable unless specified otherwise.

7. Limitation of Liability

To the fullest extent permitted by law, Professional Home Services will not be liable for any damages arising out of or in connection with your use of our services or website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

8. Warranties and Disclaimers

We strive to provide high-quality services and use materials that meet industry standards. However:

No Warranty: Except as explicitly stated in a written contract, we make no warranties or representations regarding the quality, reliability, or accuracy of the services provided or the content on our website.

Third-Party Content: Our website may contain links to third-party websites or services. We do not endorse or assume any responsibility for third-party content.

9. Intellectual Property

All content on the website, including text, images, logos, and other materials, is owned by or licensed to Professional Home Services and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the website without our written permission.

10. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and share your personal information. Please review our Privacy Policy for more details.

11. Indemnification

You agree to indemnify, defend, and hold harmless Professional Home Services, its employees, directors, agents, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising out of or in connection with your use of our services or website, including violations of these Terms of Service.

12. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any disputes arising under these terms will be resolved in the state or federal courts located in Richmond, Virginia.

13. Changes to the Terms of Service

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of our services or website after any changes are made constitutes acceptance of those changes.

14. Contact Us

If you have any questions about these Terms of Service or our services, please contact us at:

Professional Home Services

Richmond, VA

Phone: tel: (804) 216-5924

Email: [email protected]

Effective Date: 1/1/2024

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2403 Capehart Rd.

Richmond, VA 23294

Mon – Fri: 8 am – 9 pm

Sat – Sun: 10 am – 8 pm

Window Installation, Door Installation, Roof Replacement, Siding Installation, Storm Damage Repair

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